Services Provided

24/7 Live Support

  • Available by phone or online
  • Provided by licensed master and doctoral level mental health professionals
  • Provides in the moment coaching, guidance and direction
  • Offers crisis intervention - 24/7
  • Resource and referral assistance offered to address daily living issues
  • Triage with counseling center staff and other campus resources, when needed

Personal Support Sessions

  • Provided by licensed master and doctoral level mental health professionals
  • Offers telephone appointments and/or on-line eSessions that are designed to provide students with short-term solution focused problem solving through coaching, guidance and support as well as the development of an action plan and recommendations for further intervention, when appropriate. Convenient appointment availability including evenings and weekends.
  • Off-Campus face-to-face counseling provided as an optional service. Appointment availability typically is within one week.

Account Management

IMPACT provides dedicated Account Management by a master level licensed mental health professional who will oversee all areas of service delivery, including:

  • Implementation services
  • Promotional support and customization
  • Support to Student Affairs (Counseling Centers, Student Health Centers, Student Success Programs, etc.)
  • Utilization reporting
  • Unlimited Consultation